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One of the primary benefits of becoming a JLG Authorized Service Provider is the immediate expansion of your potential customer base. This provides immediate opportunities to broaden your business horizons and a ready-made market for your services.
The ability to service JLG equipment also makes your business more attractive to companies that use multiple brands of access equipment, as you can become a one-stop solution for their maintenance and repair needs too. This includes JLG Genuine Parts, which are original equipment parts guaranteed to match the machine's original specifications, and JLG Reman Parts, which offer a cost-effective alternative for older equipment.
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You'll also have access to MaxQuip Parts, which covers a wide range of equipment brands, including competitive makes and MaxQuip Reman Parts for various types of equipment. This pricing advantage makes you more competitive in your market while maintaining healthy profit margins. The ability to quickly source and supply authentic JLG parts can significantly improve your service efficiency and customer satisfaction rates.
JLG is committed to ensuring its Authorized Service Providers are well-equipped to handle all aspects of their equipment.
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This includes fundamentals courses online and hands-on repair classes in-person. In addition, JLG offers ongoing support from a team of district service managers to help keep your technicians updated on JLG equipment. This continuous learning and support system ensures that your team stays at the forefront of industry knowledge and best practices. It also improves your service quality and enhances your reputation as a knowledgeable and reliable service provider.
Understanding that technical expertise alone is insufficient to grow a business, JLG offers substantial marketing support to their Authorized Service Providers. JLG also provides a co-op marketing program offering branding guidelines and financial support in the form of marketing merchandise.
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JLG's field personnel can assist in developing growth plans and supporting sales efforts. This marketing support can be invaluable in helping you promote your services and attract new customers, particularly those who prioritize working with authorized service centers. You'll also have direct access to JLG's technical experts for assistance and troubleshooting support.
These systems can significantly streamline your operations, improve response times and enhance service quality.
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Inspection services , including pre-delivery and annual equipment inspections, help customers meet equipment ownership requirements. You can also offer ongoing preventive maintenance services for JLG and competitive lift equipment. This diverse service portfolio can help you attract a broader range of customers and create multiple revenue streams, contributing to business stability and growth.
The ability to perform Service Bench warranty work is a significant advantage. As an Authorized Service Provider, you can complete warranty repairs on JLG equipment and process warranty claim paperwork. You can also provide convenient local parts support, offering same-day parts availability to help customers minimize downtime. This capability can be a major draw for customers looking for efficient, local warranty service options, potentially leading to long-term service relationships beyond the warranty period.
Perhaps one of the most valuable intangible benefits is the credibility of being a member of the nationwide JLG Authorized Service Providers network. This status signals to potential customers that you have the expertise to handle JLG equipment effectively, direct support from JLG, a respected industry leader, and access to genuine parts and the latest technical information.
This recognition can set you apart from competitors and instill confidence in potential customers, particularly those who own or are considering purchasing JLG equipment. Becoming a JLG Authorized Service Provider offers many benefits that can transform your service operation and create significant potential for business growth. The program provides the tools and resources needed to excel in the competitive equipment maintenance and repair market from expanded business opportunities and comprehensive parts access to world-class training and support systems.
With access to JLG's customer base, parts inventory, training resources, marketing support and advanced systems, you can expand your service offerings, improve your operational efficiency, enhance your market reputation, attract new customers and retain existing customers through superior service. By leveraging these advantages, service providers can enhance their capabilities, grow their customer base and position themselves as leaders in their field while aligning with one of the most respected names in the access equipment industry.
Want to know more? Find additional details about the program at JLG. Do you want to stay up-to-date with industry news and issues similar to this? Make sure you subscribe below to receive monthly updates from DirectAccess with newly posted content so you never miss important information.